How do I respond to refund requests or customer complaints?

If a customer reports an issue with your product:

• Our support team will contact you for information and to facilitate a resolution.
• If the product is missing, corrupted, or not as described, you may be asked to provide an updated file or clarify your product description.
• Timely communication is important. Please respond to all support inquiries as soon as possible to ensure a positive resolution.

Refunds are only granted in specific cases outlined in our refund policy. You will be notified of any approved refunds, and your payout for the affected sale may be adjusted accordingly.